Privacy Notice

1. Who We Are

ESSOR AI provides an AI-powered document enhancement platform designed to help users improve the clarity, grammar, and quality of their texts. For the purposes of data protection law, we are the data controller of any personal information we collect from you.

2. What Data We Collect

We may collect the following information when you use our services:

• Personal Identification Information (e.g. name, email address, account credentials)
• Document Content you upload for analysis
• Usage Data (e.g. IP address, browser type, device info, pages visited, time and date of visit)
• Payment Data (processed securely by third-party payment providers, not stored on our servers)

3. How We Use Your Data

We use your data to:

• Provide and improve our services
• Analyze documents and return results
• Respond to your inquiries and support requests
• Communicate updates, offers, or changes (only with your consent)

We do not use your document content for training or improving our models unless you give explicit permission.

4. Legal Basis for Processing

We process your data based on:

• Consent – when you voluntarily provide information or agree to receive marketing
• Contractual necessity – when processing is required to deliver the service you request
• Legitimate interest – to ensure the platform operates securely and efficiently
• Legal obligations – to comply with applicable laws

5. How We Store and Protect Your Data

Uploaded documents are temporarily stored only for the duration of processing unless you choose to save your content. We use industry-standard encryption and security protocols. Data is stored in secure cloud infrastructure located within the European Economic Area (EEA), or in countries deemed to provide adequate data protection.

6. Data Sharing

We do not sell or rent your personal data. We may share data with:

• Trusted third-party processors (e.g. hosting providers, payment platforms)
• Legal authorities if required by law

All third parties are bound by strict confidentiality and data protection agreements.

7. Your Data Rights

Under the GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict data processing
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

You can exercise these rights by contacting us at contact@essorai.com.

8. Cookies

We use essential and analytical cookies to improve your experience. You can manage or disable cookies via your browser settings. For more information, see our Cookie Policy.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

10. Changes to This Privacy Notice

We may update this notice from time to time. If we make significant changes, we will notify you via the website or email.

11. Contact Us

For any questions or concerns about your privacy, contact us at:

📧 contact@essorai.com

🌐 www.essorai.com